FAQ

Inforiver is available as a standalone visual App for Microsoft Power BI in Microsoft AppSource. It could be directly installed from AppSource in seconds both from your Power BI desktop or in Power BI Service (Web) . It can also be imported into Microsoft Power BI desktop or service as a .PBIVIZ file, and can also be published as an Organization visual by your Power BI admin. Once imported and pinned, it gets listed in the Visualization pane of your Power BI report, which you can use to build your reports.

Note that you do not require any database, server, or external service to run Inforiver (Standard, Professional and Premium Editions).

Inforiver Premium is Microsoft Certified as of May 2022. Standard and Professional Editions are now only a subset inside Premium edition and therefore are also Microsoft Certified.

When you purchase standard or professional editions – we offer a licensing key to the Premium edition which automatically unlocks the features corresponding to the edition. This allows customers to easily upgrade and manage their Inforiver reports without worrying about migration from one edition to another.

No. All your data is retained only within the visual and your Power BI report when you use Standard, Professional or Premium Editions. It is NOT stored or transferred outside your company’s environment. Certified Power BI visuals are Power BI visuals in AppSource that meet the Microsoft Power BI team code requirements. These visuals are tested to verify that they don't access external services or resources, and that they follow secure coding patterns and guidelines.

There are some exceptions when you use the Inforiver Enterprise Edition– where use cases such as write-back (to a database), scheduling/bursting of reports or collaborative commenting capabilities are required. For these specific use cases, you will require an external database or server. There are two possible options here - (a) using secure Azure workspace hosted by Inforiver where data is stored in an encrypted manner, or (b) customers with data security concerns can self-host within their network in their private azure tenant so that data security or external network communication concerns are addressed. We recommend that you read enterprise edition FAQ for more information.

No. Inforiver Premium Edition (Including Standard and Professional) does not require any database, server, service, or assistance from your IT team as it is a Microsoft Power BI Certified Visual.

However, for specific use cases when using the Enterprise Edition – such as writeback data (to a database) or scheduling reports (using a server) – external infrastructure may be needed. We recommend that you read enterprise edition FAQ for more information.

Installing Inforiver takes less than a minute. Visit Get Started for installation details.

You can import these visuals into Power BI on your own as mentioned here: Install Inforiver for yourself.

However, we recommend that you use the Organizational Custom Visual repository (OCV) to host our visuals for your users, for which you will need your administrator’s help. Refer to Installing Inforiver for your organization.

If Inforiver is added as part of OCV, users will be able to access the visual by importing the visual from Organizational Visuals.

If the visual is not added as part of OCV, the visual .PBIVIZ file has to be shared with the intended users who need to install following the steps mentioned here: Install Inforiver for yourself.

We recommend purchasing Inforiver from Appsource as it facilitates license procurement, administration & usage seamlessly through a trusted framework. To learn how to set up, pay for, and manage licenses for custom Power BI visuals purchased from Appsource, refer to this article.

There is an active Inforiver community where you can post your questions, share ideas and feedback.

If you have a paid subscription, you may also reach out to our helpdesk (you would have received our helpdesk details in your welcome email upon purchasing).

No, Inforiver works good in any Power BI license including (Power BI Pro and Power BI Premium).

Inforiver is available on a monthly or annual subscription basis and is licensed based on the number of users irrespective of whether they are content creators/developers or consumers (viewers/readers). You would need a license for all unique users who would create, or view reports created with Inforiver.

Visit Microsoft Appsource to purchase licenses for Inforiver Matrix and Inforiver Charts. Subscription is available by tier and the fee varies based on the product and plans. To learn how to set up, pay for, and manage licenses for custom Power BI visuals purchased from AppSource, refer to this article.

To purchase Inforiver Enterprise (SaaS), visit here. For Inforiver Enterprise (On-Prem), contact us for a quote.

Our licensing follows ‘unique user’ model instead of ‘concurrent user’ model. In other words, licenses need to be purchased for the total number of unique users (creators/editors and viewers) for the period and not just for the number of users simultaneously or concurrently using Inforiver.

In situations where an employee is permanently leaving your team or organization, you can transfer the license to another employee or user. In other words, you are required to possess enough licenses to cover every unique user (whether creator or viewer) accessing reports containing Inforiver visual(s) every month but you can transfer only when employees leave the organization or the team or no longer need access to reports built with Inforiver

No. Our usage is on a per-unique-user basis. If a user internal to your organization accesses reports containing a visual in different ways – such as through a web portal, Power BI service as well as through Microsoft Teams – it still only counts as a single usage of the license.

Please note that this is not the case for users external to your organization.

Licenses purchased permit deployment of all reports only on a SINGLE Power BI tenant (domain, service, report server etc). This is also mentioned in our End User License Agreement here.

Customers who need to deploy in multiple Power BI Tenants are usually large enterprises or companies with global subsidiaries or those that have OEM use cases. We request them to contact us separately as they are usually large volume SKU purchases.

As the new Microsoft Licensing API does not support Report Server, Inforiver licenses need to be purchased from our website here. Reach out to us in case of any queries.

Yes. For bundling (OEM) Inforiver fully or partially with your own products or services to your customers or any third party, separate licensing plan is available. This would be based on the number of developers or customers. Contact us to learn more.

Yes. For embedding Inforiver fully or partially with your own products or services, separate licensing plan is available. This would be based on the number of developers. Contact us to learn more.

With the Inforiver premium developer - unlimited viewers license, a named developer will be able to create and share reports with unlimited viewers in the organization (no license assignment for viewers is required). This license is applicable only for Inforiver Charts and Inforiver Premium matrix. Note that these viewers would not be able to edit the reports.

No. This pricing plan is not designed for exchanging licenses between 2 developers as these are named and not concurrent licenses. Customers will have to buy 2 developers license for the 2 developers. However, no viewer license is required for reports created with this developer license. If only one 1 developer license is purchased, then only that developer can edit and publish that report. The license is tied to that developer and licensing is managed by Microsoft just like Office 365 licenses.

As part of Microsoft’s license management and administration, there is an option for the Power BI administrator to take over the developer license when the developer leaves the company and reassign it. You can read more here - https://powerbi.microsoft.com/en-us/blog/introducing-a-new-way-to-purchase-licensed-power-bi-visuals-and-manage-licenses-through-microsoft-platforms/.

Yes. Customers can buy per user licensing plans in combinations and mix and match with the premium developer license. Per user license (each user can be a developer as well) plans are usually recommended for small companies as the price per developer might be expensive when the company has only 10 – 20 employees. For large companies – we offer volume discounting at per user licensing that it might be cheaper to buy per user licensing for large enterprises (over 1000 Power BI pro users with more than 5K viewers). We also offer unlimited user company-wide site licenses as a private plan.

You can cancel your subscription very easily as we offer monthly subscription and cancel any-time option as well. However, for annual subscription we allow cancellation only within the first 30 days and in fact, we recommend everyone to try our product extensively before making annual subscription purchases. You can cancel your subscription from the customer portal https://inforiver.com/login/.

For monthly subscriptions, you can opt to cancel auto-renewal any time. If you are in the very first month of subscription, the fee will be refunded to you.

For annual subscriptions, you will receive a 100% refund if you cancel within the first 30 days. 

Yes. Once you hit the Buy Now option to proceed to check out, just enter your customer’s details as the shipping details for the products you are purchasing. To do this, you will need to check the option labelled “Licensing it to a different user or company?”

PO Number can also be entered during checkout. The invoice will be sent to the email address provided in ‘Billing Details’ section, and the licenses will be electronically shipped to the shipping email address.

Currently, we do not offer discounts to resellers or partners. We will be launching partner programs in Q3 2022.