Support

Have questions on Inforiver? Visit the FAQ page

Basic, Standard and Enterprise Support

Basic Support

Basic support is available for the free & trial versions of Inforiver. This support is provided exclusively through Inforiver Community

Standard Support

Standard support is provided for all paid subscriptions of Inforiver for the duration of the subscription. Terms and conditions apply.

Enterprise Support

Enterprise support must be purchased as a paid add-on and is meant for enterprises that require faster turnaround times and assurance.

Priority Levels

P1 Critical

The software is completely inaccessible or inoperable to all users.

P2 High

A key feature is not operating as documented, and it impacts a majority of users.

P3 Medium

A key feature is not operating as documented, and it impacts some users.

P4 Low

A feature is not operating as documented, and it is either cosmetic, or has workarounds, or is impacting a small minority of users

Targeted Initial Response Times

When you submit a request, Inforiver support team will provide a ticket number for reference and elaborate on the next steps as quickly as possible. Below are the targeted initial response times.

About Inforiver!

Inforiver drives business productivity and business performance with faster time to insights inside Power BI through an intuitive no-code experience. The product is developed by Lumel Technologies (formerly Visual BI), which has a decade of experience in building add-on solutions on top of BI platforms (SAP BI and Power BI) with our suite of innovative products such as ValQ, xViz, and BI Hub

Headquarters

5920 Windhaven Pkwy, #130
Plano TX 75093

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